At Inca Sales Store, we take pride in offering handcrafted fashion pieces that embody timeless elegance. Should any item not meet your expectations, we offer a straightforward returns process with the same care we apply to our artisan creations.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • A copy of your order confirmation or receipt must accompany the return

Please Note: For hygiene reasons, we cannot accept returns on Bodysuits, Earrings, and Hair Accessories unless they arrive damaged or defective. All jewelry items must be returned in their original protective packaging.

Return Process

  1. Initiate Your Return: Email us at [email protected] with your return request using the template below
  2. Receive Authorization: Our customer care team will respond within 2 business days with return instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send the package to our Jacksonville address (provided in your return authorization)
  5. Receive Confirmation: We’ll notify you once your return is processed

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 5 business days):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds appear within 3-10 business days, depending on your financial institution
  • The original shipping fee is non-refundable

Exchange Process

To exchange an item for a different size or color:

  1. Follow the standard return process
  2. Clearly indicate your desired exchange item in your return request
  3. Once we receive your return, we’ll ship your new item with standard shipping
  4. Price differences will be charged or refunded as applicable

Damaged or Incorrect Items

If your artisan-crafted item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement.

Return Request Template

Copy and paste this template into your email to initiate a return:

Subject: Return Request for Order #[Your Order Number] Dear Inca Sales Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item Name: – Reason for Return: – Preferred Resolution: (Refund/Exchange) – If exchange, desired item/size: I confirm the item is in its original condition with all tags attached and packaging included. Please provide return authorization and instructions. Best regards, [Your Full Name] [Your Contact Number]

Contact Us

For any questions about our returns policy, please contact our customer care team:

Email: [email protected]
Hours: Monday-Friday, 9:00 AM to 5:00 PM EST

We appreciate your trust in our handcrafted collections and aim to make every aspect of your experience with us as refined as our designs.

With gratitude,
The Inca Sales Store Team