Term and Conditions

Last Updated: [Date]

Welcome to Inca Sales Store (kaftansshop.com), where we bring you handcrafted fashion pieces with artisanal care. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

1. Website Use

1.1 Eligibility

Our website and services are intended for users who are at least 18 years old or accessing with parental/guardian supervision.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account use

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our handcrafted:

• Clothing (Anarkalis, Blouses, Dresses, Gowns, etc.)
• Accessories (Bags, Belts, Jewelry, Footwear, etc.)
• Coordinate Sets and Special Collections

Colors may vary slightly due to monitor settings and the handmade nature of our products.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Restrictions

Due to hygiene considerations, we cannot accept returns on:

• Bodysuits
• Earrings
• Hair Accessories

unless they arrive damaged or defective.

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and authorized.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide except to some Asian and remote regions. Shipping options include:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Order Processing

Orders are carefully prepared within 1-2 business days before shipping. Delivery times are estimates and not guaranteed.

4.3 Customs and Duties

International customers are responsible for any customs fees, taxes, or import duties, which are not included in our prices.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be unworn, unwashed, and in original condition with tags attached
• Original packaging must be included
• A copy of your order confirmation must accompany the return

5.2 Return Process

To initiate a return:

1. Email us at [email protected] with your return request
2. Wait for authorization (within 2 business days)
3. Package items securely in original packaging
4. Ship to our Jacksonville address (provided in authorization)

5.3 Refunds

Refunds are processed within 5 business days of receiving your return, issued to your original payment method. Original shipping fees are non-refundable.

6. Intellectual Property

All content on our website, including designs, text, graphics, and logos, is our exclusive property or licensed to us. You may not:

• Reproduce, distribute, or create derivative works
• Use our content for commercial purposes without permission
• Remove any copyright or proprietary notices

7. Limitation of Liability

Inca Sales Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Minor variations in handmade products

Our total liability for any claim related to our products or services shall not exceed the purchase price paid.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Governing Law

These Terms shall be governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

11. Contact Us

For questions about these Terms or our products:

Inca Sales Store
955 Arrowood Drive
Jacksonville, US 32202
Email: [email protected]
Hours: Monday-Friday, 9:00 AM to 5:00 PM EST